Terms and Conditions

Tickets are non-exchangeable, and non-refundable after purchase, except in the case of cancelled performances/events.  

Management reserves the right to refuse admission to ensure the safety of patrons. 

Ticket promotions or special offers are subject to availability, and may be withdrawn at any time. Retrospective discounts cannot be applied to existing bookings. 

Management is not responsible for any ticket that is lost, stolen or destroyed. When you receive your tickets, please keep them in a safe place. 

Management reserves the right to alter or change the event programme or content at any time. 

Payment: card or cash (no cheque)

Booking Fee: £1 per ticket up to a max of £5 per transaction. NB booking fees are incurred by the box office provider and are non-refundable.

Tickets can be posted, if booked 2 weeks ahead, for £1.50. Venue collection 30 mins before for free.

Booking during the festival: Online until 10am on the day of the event. On the door from 30 mins before. Payment at venues is cash only. You may reserve tickets for events later in the day at a venue box office.

Facilities: Venues vary; see info on our website www.eastneukfestival.com/venues and contact us if you have concerns not covered.

Doors open 30 mins before, unless specified. Venues do not have sheltered waiting areas.

Children under 7s not admitted unless specified. Under-18s must be accompanied by an adult.

Concessions are available to 7-17 year olds and patrons with disabilities. When a concession is claimed, management reserves the right to check proof
of eligibility (e.g. age).

Latecomers are not guaranteed admission, in whole or in part. If admitted, it may not be possible to take the seat you booked – standing may be the only option.

Refunds: We cannot offer refunds unless an event is cancelled. We accept returns only in exceptional circumstances and cannot guarantee to resell tickets.

Venue capacities are calculated in line with official guidance. Should restrictions be introduced due to Covid (or anything else), we may be obliged to reduce audience numbers. In this case we will begin with the most recent bookers, who will have their tickets (for affected event only) cancelled and fully refunded. Our no-refund/ no-resell policy above will continue to apply to any part of any booking unaffected by such unforeseen changes. All ENF events will be managed in line with current official guidance and regulations as of the date of the event, which may include wearing masks social distancing.